Business and Administration NVQ Levels 2, 3 and 4

Business and Administration NVQs are aimed at staff working in administration across all occupations and sectors of employment.

The level 2 qualification is intended for individuals whose role involves carrying out a broad range of administrative activities, requiring a limited amount of supervision and working with some autonomy. The individual will be working as part of a team ensuring the provision of information and resources to others. The individual's work situation will provide the opportunity to be involved in a range of administration activities. For example: managing customer relations, managing diary systems, organising business travel and accommodation, organising and supporting meetings, using various software, preparing text from a variety of sources. To achieve the full award, candidates must complete five units, including two mandatory units and three optional units.

The level 3 qualification is intended for individuals whose role involves carrying out administrative duties with a considerable amount of responsibility and autonomy. The individual will be contributing to the development and implementation of administrative services within the organisation, and have a substantial amount of administrative experience. Their administrative duties will include: supervising an office facility, managing and evaluating customer relations, monitoring information systems, running projects, planning, organising and supporting meetings, making presentations, using various software, planning and implementing innovation and change, providing leadership, preparing text from a variety of sources. To achieve the full award, candidates must complete six units, including two mandatory units and four optional units.

The level 4 qualification is intended for individuals who are working at a senior level with considerable responsibility for the management of systems and resources, working with an extensive degree of autonomy. The individual's role will involve developing and monitoring facilities and resources to maintain an administrative service within the organisation. Their duties will include: managing an office facility, managing contracts, negotiating and agreeing budgets, monitoring and reviewing the implementation of corporate objectives, strategies and policies, informing and facilitating corporate decision making, creating and managing information systems, chairing meetings. To achieve the full award, candidates must complete six units, including two mandatory units and four optional units.

This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.